Customer Service

Customer Service



If your question is not answered below or you have other comments, concerns, or feedback please feel free to get in touch with us:
     Email: customerservice@nuzzlemom.com
     Phone: 888-211-6586  (Monday-Friday 9AM-5PM Pacific Standard Time)
     Fax: 888-211-6586

 
Shipping & Handling
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For online orders of 1 to 4 products, we charge USPS priority rates for shipping in the continental US. For orders of 5 or more products, we charge standard UPS ground rates for shipping in the continental US. (Rates are calculated by the recipient's location and total weight of shipment). Expect delivery 5-12 business days after the order is processed.

We do not offer shipping outside the continental US at this time.

Delivery confirmation information is available and can be provided upon request.



Return/Exchange Policy
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RETURNS
Your satisfaction is very important to us, we offer a 30-day guarantee on all nuzzlemom.com orders. All items purchased from nuzzlemom.com can be returned within 30 days of delivery for an exchange or a full refund of the price of the item and must include the original receipt or order confirmation.

To return a product to Nuzzle, follow these simple steps:

1. Forward your order confirmation email, along with reason for return, to customerservice@nuzzlemom.com.
2. Send your return along with original order confirmation to: Nuzzle Returns, 3225 SW 87th Ave #25607, Portland, OR 97225.
3. Expect a total processing time of 4-6 weeks to receive your refund or exchange. Refunds will be credited to the credit card used for original order within 30 days.

EXCHANGES
Exchanges will ONLY be accepted on unused, unopened items in their original packaging.
If you are exchanging an item, please note that shipping charges to Nuzzle as well as return shipping is paid by the customer. Shipping on exchange items is not refundable, unless the reason for the exchange or return is due to an error by Nuzzle (e.g. wrong item or color).

Nuzzle will only return/exchange items purchased through nuzzlemom.com and a copy of your receipt is required. Items purchased through a Nuzzle retailer must be returned/exchanged through that specific retailer, observing their particular return/exchange policy.

PLEASE NOTE: Expect a total processing time of 4-6 weeks to receive your refund or exchange. In many cases, it will be received sooner.

CAVEATS
Returns should be properly packaged and sent at the customer's expense (unless item was damaged or defective) to the address above.

Shipping costs will not be credited or refunded. Nuzzle will not be held responsible for returned items lost in transit. We highly recommend returns be sent via a traced and insured shipping method.




Replacement Parts
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If your purchase has not performed as expected (you are experiencing button or hook and hoop issues, seam splits or malfunctions), we'll be happy to send you a replacement or replacement part.
Please submit the following information via email to: customerservice@nuzzlemom.com for review.

> Clear image of the problem area for review
> Color/size/style of your item
> Part number (located on care tag)
> Shipping address and phone number
> Length of ownership
> Place of purchase

PLEASE NOTE: The process can take a total of 4-6 weeks from the date of your initial email to receive your replacement item. In many cases, it will be received sooner.




Privacy
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We understand the sensitivity of your personal information and Nuzzle will not share or sell your personal information with other parties. When you order with us, we ask for your personal email address so we can communicate with you about your order, send you an order confirmation, and occasionally tell you about exciting NuzzleBuzz news. You may opt-out if you no longer wish to receive communications from us.

All other personal information is used for order processing purposes and is kept private and secure.

DETAILED PRIVACY POLICY
Nuzzle has instituted policies and practices intended to ensure that your personal information is handled in a secure manner that respects and protects your privacy.

Any changes to our privacy policy and practices will be reflected on this page so that you can be aware of what information we collect and how we are using and/or disclosing it. By using our website, you consent to our collection and use of this information. Our policy was last updated April 30, 2013.

Nuzzle collects data that you provide to us through www.nuzzlemom.com, by phone, mail, e-mail and fax interactions or any other means of communication with us. This includes information such as your name, mailing address, e-mail address, phone number, any personal information you choose to provide and transaction details.

Nuzzle occasionally obtains information for Nuzzle customers who provide information to other websites or to retailers who sell Nuzzle products. Nuzzle may also obtain publicly accessible customer demographics.
Nuzzle uses this information to enhance and personalize your shopping experience, and to communicate with you for marketing and promotional purposes via postal pieces, phone messages, or emails. You may indicate your contact preferences regarding promotional communications either to us online or to our customer service representatives. However, we do not control and are not responsible for information collected and used by independent retailers who sell Nuzzle products.

All personal information input and transmitted by you to our website when you place an order is protected by an encryption using Secure Socket Layer Technology ("SSL"). SSL encrypts your order and personal information before it is transmitted to us to avoid the decoding of your information by anyone other than Nuzzle.
Nuzzle does not sell, rent or trade with third parties any personal information you provide to us, nor do we share such information with third parties except for the express purpose of assisting us in fulfilling your orders and customer service inquiries, updating your customer information record in our database, deploying our promotional offers to you, or fulfilling your request to unsubscribe from our email. We do not authorize those third parties to make any other use of your information.

Nuzzle honors every request to unsubscribe from receipt of emails as quickly as we can after receiving the request, not only for promotional emails that Nuzzle sends, but also for emails about Nuzzle that we permit other companies to send to their own list of subscribers. As such, in compliance with the CAN-SPAM Act of 2003, Nuzzle will provide to such companies the email address of anyone who has submitted to Nuzzle an unsubscribe request, provided such company agrees not to disclose or use such email address for any other purpose than honoring your request to not receive Nuzzle promotional emails.

Nuzzle reserves the right to use and/or disclose to others information about your demographics and use of our website in a manner that does not reveal your identity.

In keeping with the Children's Online Privacy Protection Act, Nuzzle will never knowingly request personally identifiable information from any person under the age of 13, without first seeking prior verifiable parental consent. If we become aware that a user of our website is under the age of 13 and has provided an online registration without prior verifiable parental consent, we will remove that child's personal information from our files.

"Cookies" are small data files or small bits of information that are stored by your browser on your computer's hard drive when you visit our website so that we can recognize you. cookies do not alter your hard drive in any way and cannot be used to access any personal information from your computer. They merely enable us to personalize your shopping experience by helping us keep track of your order as you shop on our website, maintain information about your use of our website, and help us recognize you when you visit our website again. We also use cookies to identify the website you visited immediately before visiting our website and we maintain this information through the use of cookies to enable us to evaluate and improve our website design. You can change your browser so that it will not automatically accept cookies. Also, the profile you build at nuzzlemom.com allows you to request that we do not "remember you", something we recommend if you are using a shared or public computer.

There may be links on our website to the web sites of others. When you click onto one of these links, you are leaving Nuzzles' website and accessing another party's website. these other web sites are not under our control and may collect personal information from you. our Privacy Policy does not address the information, privacy and security practices or policies of any other website.

Please send any concerns regarding our privacy policy to: info@nuzzlemom.com or to: Nuzzle Privacy Policy, PO Box 25607, Portland, OR  97298-0607.


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